Home Delivery

The Home Delivery service includes bringing the products into the customer's specified room within the home. Packaging removal and disposal are available as an optional add-on service. Please note that furniture assembly is not included. Delivery is scheduled by appointment.

Home Delivery has Curbside Delivery as a first phase, and so we recommend that you consult the characteristics of this service, particularly regarding limited traffic zones and the possible use of "special vehicles" (note that Home Deliveries are typically scheduled using vehicles less than 12 metres in length).

Accessible Stairways and Access Routes

The distance between the vehicle's stopping point (where the delivery is unloaded) and the customer's entrance door must be less than 20 metres. If the distance is greater, this information must be shared with Customer Service before placing the order.

It is the responsibility of the Final Client and Distributor to ensure that the access routes are free and accessible, and verify the delivery feasibility by checking the width and height of passage areas, following the "accessible stairway space" criteria.

By "accessible stairway space" we mean that the stairway space must allow for the package and people carrying it to pass though.
To be considered accessible, the stairway space must:

It is the Distributor's responsibility to provide correct data: partial or incorrect information in this regard may lead to a situation where items that do not fit (through the stairwell or doorways) are left at street level (or at intermediate points along the route) without the possibility of claiming any refund; alternatively (upon instruction from the Final Customer), the supply may be returned to the reference warehouse with the corresponding costs being charged.

What is indicated is particularly important in the presence of Bulky Items: in such a case, the presence of an accessible stairwell does not automatically guarantee that the items will fit, which must therefore be verified precisely in relation to each bulky item.

Bulky Items

The Distributor is required to verify that the stairwell and the access routes to the designated room permit the movement of the items.

During the quoting and ordering phase, the Distributor must correctly select the "Bulky Items" checkbox; any failure to notify this before the order is placed will still lead to subsequent invoicing.
For example, we can state:
- linear sofa with large dimensions;
- pre-assembled furnishings with large dimensions (such as sideboards, display cabinets, columns, double-door refriderators,...);
- single components with large dimensions (like some table tops and headboards);
- bases made of stone.

Generally, items are considered Bulky when a piece of furniture satisfies even just one of the following three criteria:
- packages weighing more than 70 kg;
- three dimensional packages with a side measuring or greater than cm 230;
- ceramic or stone panels with a side measuring or greater than cm 180.

The weight / volume standard ratio is 150 kg per 1 cubic metre.